charge entry Interview Questions and Answers

1. What is charge entry?

   • Answer: Charge entry is the process of recording healthcare services provided to patients into a billing system. This ensures accurate billing and reimbursement from insurance companies or patients.

2. What are the key skills required for a charge entry specialist?

   • Answer: Key skills include attention to detail, accuracy in data entry, knowledge of medical terminology and coding (CPT, HCPCS, ICD), familiarity with billing systems and software, strong typing skills, and the ability to work independently and as part of a team.

3. Explain the importance of accuracy in charge entry.

   • Answer: Accuracy is crucial to prevent claim denials, ensure timely payments, maintain positive relationships with insurance companies, and avoid financial losses for the healthcare provider.

4. What are some common errors in charge entry?

   • Answer: Common errors include incorrect codes, missing information, transposed numbers, incorrect patient demographics, and duplicate entries.

5. How do you handle a charge entry error?

   • Answer: I would follow established protocols to correct the error, which may involve adjusting the entry, generating a correction report, and notifying my supervisor.

6. What is the difference between CPT and HCPCS codes?

   • Answer: CPT codes are used to describe medical, surgical, and diagnostic services, while HCPCS codes expand upon CPT codes to include supplies, equipment, and services not found in the CPT manual.

7. What is ICD coding?

   • Answer: ICD codes (International Classification of Diseases) are used to classify diagnoses and other health problems.

8. How do you maintain confidentiality of patient information?

   • Answer: I would adhere strictly to HIPAA regulations, using secure systems, limiting access to patient information, and never sharing information with unauthorized individuals.

9. What software or systems are you familiar with for charge entry?

   • Answer: [List specific software/systems, e.g., EPIC, Cerner, Meditech, etc.]

10. Describe your experience with medical terminology.

    • Answer: [Describe your experience, providing specific examples of medical terms you understand and how you use them in charge entry.]

11. How do you prioritize tasks in a busy environment?

    • Answer: I prioritize tasks based on urgency and importance, focusing on time-sensitive tasks and ensuring accuracy in all entries.

12. How do you handle stressful situations?

    • Answer: I remain calm and focus on resolving the issue systematically, seeking assistance if needed.

13. How do you stay updated on changes in medical coding and billing regulations?

    • Answer: I regularly review industry publications, attend webinars, and participate in continuing education opportunities.

14. What is your typing speed and accuracy?

    • Answer: [State your typing speed and accuracy, e.g., 60 WPM with 98% accuracy]

15. Describe a time you had to deal with a difficult patient or coworker.

    • Answer: [Describe a specific situation, highlighting your problem-solving skills and professional demeanor.]

16. How do you ensure data integrity in charge entry?

    • Answer: I double-check all entries, utilize built-in system checks, and follow established protocols for data validation.

17. What is your understanding of compliance regulations related to charge entry?

    • Answer: I understand the importance of adhering to HIPAA, state and federal regulations, and the specific policies of the healthcare provider.

18. How do you handle high volumes of charge entry?

    • Answer: I maintain focus, utilize efficient workflows, and prioritize tasks to manage high volumes effectively.

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