charge entry clerk Interview Questions and Answers

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100 Interview Questions and Answers for Charge Entry Clerk

  1. What is your experience with medical billing and coding?

    • Answer: I have [Number] years of experience in medical billing and coding, including experience with [Specific software/systems used, e.g., EPIC, Meditech, etc.]. I am proficient in CPT, HCPCS, and ICD coding. I have a strong understanding of insurance payer requirements and reimbursement methodologies.

  2. Describe your typing speed and accuracy.

    • Answer: My typing speed is [WPM] words per minute with [Percentage]% accuracy. I am comfortable working at a fast pace while maintaining accuracy.

  3. How familiar are you with different insurance payers?

    • Answer: I am familiar with [List payers, e.g., Medicare, Medicaid, Blue Cross/Blue Shield, Aetna, etc.]. I understand their specific billing requirements and claim submission processes.

  4. How do you handle high-volume workloads?

    • Answer: I prioritize tasks based on urgency and deadlines. I am adept at managing multiple tasks simultaneously and maintaining accuracy under pressure. I also utilize organizational tools and techniques to stay efficient.

  5. Explain your understanding of CPT and ICD codes.

    • Answer: CPT codes describe medical procedures and services, while ICD codes classify diagnoses. I understand how to accurately select and apply these codes to ensure accurate billing and claim processing.

  6. How do you ensure the accuracy of charge entry?

    • Answer: I meticulously double-check all entries, comparing them to the supporting documentation. I utilize software features like automated checks and validation rules to catch potential errors. I also maintain a keen eye for detail and regularly review my work for accuracy.

  7. How do you handle rejected claims?

    • Answer: I investigate the reason for rejection, identify the error, and correct the claim accordingly. I follow established protocols for resubmitting claims and maintain detailed records of all corrections and resubmissions.

  8. What software programs are you proficient in?

    • Answer: I am proficient in [List software, e.g., Microsoft Office Suite, specific billing software, electronic health record (EHR) systems].

  9. How do you maintain confidentiality of patient information?

    • Answer: I strictly adhere to HIPAA regulations and the organization's policies regarding patient privacy. I only access and share information on a need-to-know basis and use secure systems and protocols.

  10. Describe a time you had to deal with a difficult situation at work.

    • Answer: [Describe a specific situation, focusing on your problem-solving skills and ability to remain calm under pressure.]

  11. What are your salary expectations?

    • Answer: Based on my experience and skills, I am targeting a salary range of $[Lower Bound] - $[Upper Bound].

  12. Why are you interested in this position?

    • Answer: I am interested in this position because [Explain genuine reasons, highlighting relevant skills and interest in the company/organization].

  13. What are your strengths?

    • Answer: My strengths include attention to detail, accuracy, efficiency, and the ability to work independently and as part of a team.

  14. What are your weaknesses?

    • Answer: I sometimes tend to be a perfectionist, which can occasionally slow down my workflow. However, I am actively working on improving my time management skills to mitigate this.

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