epic ambulatory specialists Interview Questions and Answers

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Epic Ambulatory Specialist Interview Questions & Answers

  1. What is your experience with Epic ambulatory workflows?

    • Answer: I have [Number] years of experience working with Epic ambulatory workflows, specifically in [mention specific modules like Ambulatory Scheduling, Patient Portal, Inpatient, etc.]. My experience includes [mention specific tasks like building workflows, troubleshooting issues, training end-users, optimizing processes, report writing, etc.]. I am proficient in [mention specific functionalities or features]. For example, I successfully implemented a new scheduling workflow that reduced appointment wait times by [percentage] at my previous organization.

  2. Describe your experience with Epic's scheduling module.

    • Answer: I have extensive experience with Epic's scheduling module, including appointment scheduling, resource management, template creation and modification, and managing provider schedules. I'm familiar with different scheduling types, such as appointment slots, recurring appointments, and complex scheduling rules. I have experience troubleshooting scheduling conflicts and optimizing scheduling workflows to improve efficiency.

  3. How familiar are you with Epic's patient portal?

    • Answer: I am very familiar with Epic's patient portal. I understand its features, including patient registration, appointment scheduling, medication refill requests, secure messaging, and access to test results. I have experience assisting patients with portal access and troubleshooting issues. I'm also aware of the security and privacy considerations associated with patient portal access.

  4. Explain your experience with Epic's order entry system.

    • Answer: I have experience with Epic's order entry system, including placing orders for labs, imaging, consultations, and medications. I understand the importance of accurate order entry and the impact of errors on patient care. I am familiar with order verification processes and best practices for ensuring order accuracy. I'm also knowledgeable about various order sets and their application.

  5. How do you handle resolving Epic-related issues?

    • Answer: My approach to resolving Epic-related issues is systematic and methodical. I begin by identifying the issue, gathering relevant information, and then checking for known solutions in the Epic documentation or knowledge base. If I can't resolve the issue independently, I escalate it to the appropriate support channels, documenting the issue thoroughly. I also prioritize issues based on their impact on patient care and workflow. I follow up to ensure the issue is resolved and document the resolution for future reference.

  6. Describe your experience with Epic's reporting and analytics tools.

    • Answer: I have experience using Epic's reporting and analytics tools to extract data for various purposes, such as performance monitoring, quality improvement, and operational analysis. I am proficient in building custom reports and dashboards using [mention specific tools like Report Writer, SlicerDicer, etc.]. I understand how to interpret data and use it to identify trends and areas for improvement. I have experience exporting data in various formats for analysis in other applications.

  7. How do you stay current with Epic updates and changes?

    • Answer: I stay current with Epic updates and changes by regularly reviewing Epic's documentation, attending webinars and training sessions, and actively participating in online communities and forums. I also leverage my network of colleagues and mentors to stay informed about new features and functionalities. I believe continuous learning is crucial in this ever-evolving field.

  8. How would you train new users on Epic ambulatory modules?

    • Answer: My approach to training new users on Epic ambulatory modules would involve a blended learning strategy combining classroom instruction, hands-on training, and online resources. I would assess their existing knowledge and tailor the training to their specific needs. I'd use a combination of presentations, demonstrations, and interactive exercises to ensure effective learning. I would also provide ongoing support and mentorship to ensure successful adoption of the system.

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