cpht Interview Questions and Answers

1. What is the role of a Certified Pharmacy Technician (CPhT)?

   • Answer: A CPhT assists pharmacists in providing medication-related services. Their duties include dispensing medications, maintaining inventory, compounding medications (under supervision), assisting with patient counseling (under supervision), and maintaining accurate records. They work under the direct supervision of a licensed pharmacist.

2. Describe your experience with pharmacy dispensing systems.

   • Answer: [Tailor this to your experience. Example: "I have extensive experience with McKesson and RxOne dispensing systems. I am proficient in entering prescriptions, verifying patient information, selecting medications, labeling, and managing inventory within these systems."]

3. How do you handle a prescription with unclear handwriting or missing information?

   • Answer: I would immediately contact the prescriber's office to clarify any ambiguities. I would document all attempts to contact the prescriber and any information obtained. I would never fill a prescription with unclear or missing critical information.

4. Explain your understanding of medication safety and error prevention.

   • Answer: Medication safety is paramount. I follow all procedures meticulously, including double-checking medications and patient information, using the "five rights" (right patient, right medication, right dose, right route, right time), and reporting any errors immediately to the pharmacist. I also maintain a clean and organized work area to prevent errors.

5. How do you handle a patient who is angry or upset?

   • Answer: I would listen empathetically to the patient's concerns, remain calm and professional, and attempt to resolve their issue. If I cannot resolve the issue myself, I would seek assistance from the pharmacist. My goal is to de-escalate the situation and ensure the patient feels heard and understood.

6. What are the "five rights" of medication administration?

   • Answer: Right patient, right medication, right dose, right route, right time.

7. Describe your experience with inventory management.

   • Answer: [Tailor this to your experience. Example: "I have experience managing inventory using both manual and computerized systems. I am proficient in ordering, receiving, stocking, and rotating medications to prevent expiration. I am also familiar with tracking controlled substances and maintaining accurate records."]

8. How familiar are you with different drug classes and their common side effects?

   • Answer: I have a strong understanding of various drug classes, including antibiotics, analgesics, antihypertensives, and more. I am familiar with their common side effects and interactions and can access resources to further verify information when needed.

9. How do you handle a situation where you suspect a medication error has occurred?

   • Answer: I would immediately report the suspected error to the pharmacist, following the established procedure for error reporting. I would document the event thoroughly and assist in the corrective actions as directed.

10. Explain your knowledge of HIPAA regulations and patient confidentiality.

    • Answer: I understand the importance of maintaining patient confidentiality and adhering to HIPAA regulations. This includes protecting patient information from unauthorized access, disclosure, use, or modification. I would never discuss patient information with anyone not authorized to receive it.

11. How do you stay updated on the latest changes in pharmacy practice and medication information?

    • Answer: I regularly review professional journals, attend continuing education courses, and utilize online resources such as the USP (United States Pharmacopeia) and professional pharmacy websites to stay current on the latest developments in pharmacy practice and medication information.

12. Describe your experience working in a team environment.

    • Answer: [Tailor this to your experience. Example: "I thrive in team environments. I am a collaborative team player, always willing to assist my colleagues and contribute to a positive work atmosphere. I believe in open communication and mutual respect."]

13. How do you handle stressful situations in a fast-paced pharmacy environment?

    • Answer: I remain calm under pressure, prioritize tasks efficiently, and seek assistance when needed. I focus on accuracy and maintaining a professional demeanor even during busy periods.

14. What are your salary expectations?

    • Answer: [Research the average salary for CPhTs in your area and provide a range that reflects your experience and skills.]

15. Why are you interested in this position?

    • Answer: [Be specific and genuine. Mention aspects of the job or company that appeal to you.]

16. What are your strengths?

    • Answer: [List your relevant strengths, such as attention to detail, accuracy, teamwork, communication skills, etc. Provide specific examples.]

17. What are your weaknesses?

    • Answer: [Choose a weakness that is not critical to the job and explain how you are working to improve it. Example: "I sometimes struggle with multitasking when under significant pressure, but I am actively working on improving my time management skills."]

18. Why did you choose a career in pharmacy?

    • Answer: [Explain your reasons. Be genuine and connect your interest to helping others or a passion for healthcare.]

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