billing assistant Interview Questions and Answers

1. What is your experience with medical billing?

   • Answer: I have [Number] years of experience in medical billing, working with [Specific software/systems] and handling various aspects including claims submission, processing payments, and managing patient accounts. I am familiar with different insurance payers and their specific requirements.

2. Describe your experience with billing software.

   • Answer: I am proficient in [List software, e.g., Epic, Athenahealth, NextGen]. My experience includes data entry, claims submission, report generation, and troubleshooting software issues. I am also adept at learning new software quickly.

3. How familiar are you with CPT and ICD-10 codes?

   • Answer: I have a strong understanding of CPT and ICD-10 coding and their application in medical billing. I am able to accurately code procedures and diagnoses based on medical documentation. I regularly stay updated on code changes and revisions.

4. Explain the billing cycle.

   • Answer: The billing cycle begins with patient registration and charting, followed by charge capture, coding, claims submission to insurance payers, processing payments and denials, posting payments to patient accounts, and managing accounts receivable.

5. How do you handle denials?

   • Answer: I systematically analyze denial reasons, identify the cause (e.g., coding errors, missing information, authorization issues), and take appropriate action to correct the issue and resubmit claims. I maintain detailed records of all denial management activities.

6. How do you prioritize tasks?

   • Answer: I prioritize tasks based on urgency and importance, considering deadlines, insurance payer requirements, and the potential impact on revenue cycle management. I use [mention tools or methods like to-do lists, prioritization matrices] to effectively manage my workload.

7. How do you handle difficult patients or calls?

   • Answer: I maintain a professional and courteous demeanor, actively listen to patient concerns, and try to resolve issues effectively and efficiently. If a situation escalates, I involve my supervisor for assistance.

8. What is your experience with accounts receivable?

   • Answer: I have experience [Describe experience: analyzing AR reports, following up on outstanding balances, identifying and resolving issues contributing to aging accounts]. I am familiar with strategies to improve AR days.

9. How do you ensure accuracy in billing?

   • Answer: I meticulously review all documentation before coding and submitting claims. I perform regular audits of my work and utilize internal controls to minimize errors. I also stay updated on regulatory changes and industry best practices.

10. What are some common billing errors and how do you prevent them?

    • Answer: Common errors include incorrect coding, missing information, and authorization issues. To prevent these, I carefully review medical records, follow established protocols, and utilize software features such as pre-bill review and edits.

11. How familiar are you with HIPAA regulations?

    • Answer: I am very familiar with HIPAA regulations and understand the importance of patient privacy and data security. I follow all procedures and protocols to ensure compliance.

12. Describe your experience with insurance claim follow-up.

    • Answer: I have experience contacting insurance payers to inquire about the status of claims, follow up on denials, and expedite payment processing. I maintain detailed records of all communication.

13. How do you handle patient inquiries about their bills?

    • Answer: I listen to the patient's concerns, clearly explain the charges, and provide accurate information regarding payment options and financial assistance programs. I aim to resolve any misunderstandings and ensure patient satisfaction.

14. What is your experience with electronic health records (EHR)?

    • Answer: I have extensive experience working with EHR systems [Mention specific EHRs]. I understand how to navigate the system effectively to extract information needed for billing purposes.

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