Apply for Call Center Executive at Fix Problems, Remote (2024)
| Title | Call Center Executive at Fix Problems |
|---|---|
| Location | Remote |
| Duration | 6 Month |
| Internship Start | May 1, 2024 - December 31, 2024 |
| Description | We are seeking dedicated and enthusiastic individuals to join our team as Call Center Executives. As a Call Center Executive, you will be responsible for handling inbound and outbound calls from customers, providing excellent customer service, and resolving inquiries and issues in a professional and efficient manner. Responsibilities: Customer Support: -Answer incoming calls from customers and respond to inquiries, requests, and complaints. -Provide accurate information about products, services, pricing, and promotions. -Assist customers with order placement, billing inquiries, account updates, and product troubleshooting. -Resolve customer issues and complaints promptly and escalate complex issues to the appropriate department when necessary. Sales and Upselling: -Identify sales opportunities and promote products or services to customers during calls. -Meet or exceed sales targets and quotas by effectively pitching products and closing sales. -Upsell or cross-sell additional products or services to maximize revenue and enhance customer satisfaction. Data Entry and Documentation: -Accurately record customer information, interactions, and transactions in the CRM system. -Maintain detailed and organized records of all calls, including notes on customer interactions and resolutions. -Prepare and maintain reports on call volume, sales performance, and customer feedback for management review. Quality Assurance: -Adhere to company policies, procedures, and quality standards in all customer interactions. -Ensure compliance with regulatory requirements and data protection laws when handling customer data and sensitive information. -Participate in ongoing training and coaching sessions to improve product knowledge, communication skills, and customer service techniques. Qualifications: -High school diploma or equivalent; college degree preferred. -Previous experience in a customer service or call center role is an advantage. -Excellent verbal and written communication skills in [Language(s)]. -Strong interpersonal skills and the ability to build rapport with customers. -Proficiency in basic computer applications and familiarity with CRM systems. -Ability to multitask, prioritize tasks, and work efficiently in a fast-paced environment. -Problem-solving skills and the ability to remain calm and composed under pressure. -Flexibility to work in shifts, including evenings, weekends, and holidays. Benefits: -Competitive salary -Performance-based incentives -Health insurance -Paid training and professional development opportunities -Friendly and supportive work environment If you are passionate about delivering exceptional customer service and thrive in a dynamic and challenging environment, we invite you to join our team as a Call Center Executive. Apply now to start your rewarding career journey with us! |
| Skill(s) required | |
| Perks | |
| Total Positions | 20 |
| Industry | Market Research (Data Analysis, Consumer Insights) |
| Posted Date | May 7, 2024 |
| Company Name | Fix Problems |
| Company Description | Welcome to Fix Problems, where we are dedicated to solving challenges, empowering talent, and shaping the future of industry. At Fix Problems, we believe in the transformative power of education and training to unlock the full potential of individuals and propel them towards rewarding careers. |
| Website | https://fixproblems.net |